Below FAQ are some common concerns of our customers, if you have other questions, please just send it to firstname.lastname@example.org
WE SHIP NATIONWIDE-US ONLY! Our gourmet biscuits are baked fresh, packaged and shipped frozen via USPS only. Our dry mix can be shipped via ground method. Mama's Biscuits® orders must be received before Thursday 12 pm EST. Orders will ship within 5-7 days (depending on holiday shipping schedule). We do not ship on the weekend. Once shipped tracking will be sent via email.
We ship all biscuits on Monday and Tuesday by UPS Ground (1-2 day delivery) within the U.S. Although, your order could arrive earlier depending on the location.
The team at Mama's Biscuits has done much research and prides itself on keeping the cost of shipping perishables at a minimum. For the consumer we want you to have the best shipping options without comprising the product. *Please note if you need your order delivered by Tuesday, please use next day delivery. Additional shipping fees will apply for any next day shipping request.
Currently Mama's Biscuits uses UPS. Shipment speeds depend on the options and destinations specified for shipping. A tracking number is emailed to the buyer once the package is ready to ship. A special shipping and handling charge applies to all shipped gourmet biscuit orders. Shipping costs will be calculated once items are placed in the cart and the “ship to” address is specified. During the warmer months we ask for food safety reasons we ask that someone be there to retrieve your gourmet goodies and refrigerate upon receipt. In the event someone is not there your package will be left. Any special shipping instructions should be included in the message section at check-out.
Your products should be frozen, partially frozen, cool to the touch or thawed when you open the package. Packages may contain partially-dissipated or thawed gel packs. It's ok. This is common in the shipping process. Biscuits are fully baked and will thaw in transit. Thawed biscuits can be re-frozen. Each order is very carefully packed and individually bagged and sealed for freshness and protection. The biscuits are placed into a corrugated box for their protection along with instructions on how to serve your gourmet goodies. Once your biscuits arrive, please keep them in the pouches, and refrigerate/freeze until serving day. These bags do a great job of keeping our gourmet biscuits fresh and free of moisture. Mama Biscuit provides suggested reheating instructions with our perishable products. Prior to serving, remove the biscuits from the individual bags and enjoy. It is the responsibility of the consumer to follow all health and safety guidelines when thawing and handling products. Please see re-heating instructions below: Biscuits are best reheated by microwave. Microwave from freeze 30 - 45 seconds (according to watt variations) and serve. Microwave from thawed state-15-20 seconds. We do not recommend storing longer than 7 days in the refrigerator or 4-6 months in the freezer. For health and safety reasons please reheat to an internal temperature of 165°F.
Currently we do not ship internationally, but hope to in the near future. Shipping is only available within the continental United States. Shipping PO Boxes or to Alaska, Hawaii, or any APO is not currently available. Additionally, we will be happy to deliver to rural routes with complete addresses and telephone numbers.
No, all orders are placed through our website as we are an e-commerce shop only.
Visa, MasterCard, American Express, Discover. WE DO NOT ACCEPT PAYPAL.
Yes, the checkout process for Mama's Biscuits™ happens entirely on Shopify. Please refer to Shopify's website for up-to-date information on their security policies and procedures.
Due to the perishable nature of our products, we do not accept returns. Our Refunds and reships are granted on a case-by-case basis, within 10 days of purchase. PLEASE NOTE: We do not honor store bought returns. If you purchased your product from a local store and are unhappy with the product. Please return the product to the store, along with your receipt for a full refund.